A mobile collection experience that helps property owners and on-site collectors find units, create invoices, and confirm cashless payments.
Monthly maintenance fees (IPL) were mostly collected in cash. Property owners, building managers, and on-site collectors had to keep track of payments manually, write receipts, and handle change. I designed Bayarin's mobile experience to turn that work into a clear digital flow, from finding a tenant's unit to creating an invoice and confirming payment.
I mapped the collection journey in wireframes before moving into the interface. After logging in, collectors can scan a QR code at the unit, search by location, or enter a tenant code to create an invoice. The alternatives keep a missing or damaged QR code from becoming a dead end.
Collectors often work outdoors and on foot, sometimes with limited signal. I used large buttons, clean layouts, and readable text so the next action is easy to find. The payment screen also needed to feel clear and reassuring for tenants who are less familiar with apps.
Tenants have different payment preferences, so the app presents the available methods clearly, including mobile banking and e-wallets. Collectors can choose the tenant's preferred option. After payment, a receipt appears that can be shown on-screen, printed, or shared, giving both sides a clear record of the transaction.
The design brings unit lookup, invoicing, payment options, and receipts into one mobile collection journey. It replaces the notebook-and-cash workflow with a more organized way to collect monthly fees. Future improvements identified for Bayarin include an offline mode, more language support, and better performance.
